If you have been able to digitally sign your Zenjob contracts before and suddenly this is no longer possible, please check the following factors:
Your mobile phone number has changed?
- In this case, please enter your new mobile number in the Zenjob app under: Profile → Edit personal details → Mobile number
- Afterwards you can verify yourself again in the Zenjob app for the digital signature.
You’re seeing an error message?
Please follow these steps:
- Check if you have a pending task to renew your digital signature under Tasks.
If that’s not the case:
- Make sure you have a strong and stable internet connection
- Update to the latest version of the app
- Check if your smartphone’s operating system (iOS or Android) is up to date
- Log out of the Zenjob app and reinstall it on your device
This often solves the issue.
If the error message still appears, please send us a screenshot of the error message. To do this, please click on Submit a request or use the chat.
You can and should work your booked shifts, as it is possible to sign the individual work contracts afterward when the technical issue is solved.
See also: I can't sign my contract. Can I still start my shift?
If you have any further questions on this topic, click Submit a Request.