Overview of Misconduct and Consequences at Zenjob

Our goal is to be as fair as possible to both our zenjobbers and our partner companies while ensuring a successful collaboration. That’s why there are clear rules that everyone needs to follow. 

Strike system & consequences

Please note: You can receive a maximum of 3 strikes. If you accumulate 3 strikes, your profile will be permanently deactivated, and you will no longer be able to book jobs through Zenjob.

If you’ve received a strike, it doesn’t stay forever. Working 5 consecutive shifts without any further breaches following a rule violation will result in the removal of one strike. All shifts worked after the affected shift will be counted. Please note that the counting of the shifts only begins from the date of the respective incident. The strike will be removed as soon as we have successfully confirmed your attendance for those 5 shifts. Important: Training shifts or shifts with a new incident do not count.

Definition of rule violations:

• Severe misconduct 
  • Serious violations, such as consuming alcohol or drugs before or during your shift. Harassment, discrimination, or grossly disrespectful behavior toward colleagues or Zenjob.
• Fraud, theft
  • Payback/recycling fraud (unauthorized use of customer discounts) or theft of goods or money including intentionally created cash register discrepancy
• Unauthorized profile creation
  • Creating multiple profiles on Zenjob to bypass restrictions or increase job opportunities.
• No-Show
  • Not showing up for your shift without prior cancellation.
• Shift cancellation after start
  • Failing to cancel your shift before it starts. 
• Working time fraud
  • Checking in and out in the app without having worked.
• Identity fraud
  • Sending someone else to a shift you have been booked for. 
• Submitting a forged document 
  • Submitting a falsified document of any kind, e.g. sick note (AU), German certificate, certificate of enrolment etc.
• Submitting an invalid sick note (AU)
  • Submission of a false, outdated or invalid sick note
• Shift cancellation under 24h without a sick note (AU)
  • Cancelling your shift under 24 hours before the start without submitting a sick note (AU).
• Working without an employment contract
  • Working without having signed your work contract before the start of the shift or being booked for a shift through Zenjob.
• Proven cash register discrepancy
  • Cash shortages that can be clearly attributed to you.
• Shift cancellation over 24h without a sick note (AU)
  • Cancelling your shift over 24 hours before the start without submitting a sick note (AU).
• Ignoring work instructions
  • Not following the work instructions of the partner company or Zenjob (e.g., failure to return safety equipment).
• Not complying with shift times
  • Arriving late for a shift, or leaving work early without prior consultation.
• Failure to meet job requirements
  • Not following the dress code, providing false information about your previous experience, missing equipment, and failure to submit required documents (e.g., a certificate of good conduct).
• Not complying with break times
  • Taking a shorter break or no break at all, even though it is mandatory 
• Failing to check-in and out
  • Failure to check in and out in the app after the shift.
• Inappropriate behavior
  • Disrespectful or unprofessional behavior towards partner companies or colleagues.

Overview of shift cancellations & consequences

If you have any further questions on this topic, click Submit a Request.