Overview of Misconduct and Consequences at Zenjob

Our goal is to be as fair as possible to both our zenjobbers and our partner companies while ensuring a successful collaboration. That’s why there are clear rules that everyone needs to follow. 

Strike system & consequences

Please note: You can receive a maximum of 3 strikes. If you accumulate 3 strikes, your profile will be permanently deactivated, and you will no longer be able to book jobs through Zenjob.

If you’ve received a strike, it doesn’t stay forever. Working 5 consecutive shifts without any further breaches following a rule violation will result in the removal of one strike.

Definition of rule violations:

• Severe misconduct 
  • Serious violations, such as consuming alcohol or drugs before or during your shift. Harassment, discrimination, or grossly disrespectful behavior toward colleagues or Zenjob.
• Fraud, theft
  • Payback/recycling fraud (unauthorized use of customer discounts) or theft of goods or money including intentionally created cash register discrepancy
• Unauthorized profile creation
  • Creating multiple profiles on Zenjob to bypass restrictions or increase job opportunities.
• No-Show
  • Not showing up for your shift without prior cancellation.
• Shift cancellation after start
  • Failing to cancel your shift before it starts. 
• Working time fraud
  • Checking in and out in the app without having worked.
• Identity fraud
  • Sending someone else to a shift you have been booked for. 
• Submitting a forged document 
  • Submitting a falsified document of any kind, e.g. sick note (AU), German certificate, certificate of enrolment etc.
• Submitting an invalid sick note (AU)
  • Submission of a false, outdated or invalid sick note
• Shift cancellation under 24h without a sick note (AU)
  • Cancelling your shift under 24 hours before the start without submitting a sick note (AU).
• Working without an employment contract
  • Working without having signed your work contract before the start of the shift or being booked for a shift through Zenjob.
• Proven cash register discrepancy
  • Cash shortages that can be clearly attributed to you.
• Shift cancellation over 24h without a sick note (AU)
  • Cancelling your shift over 24 hours before the start without submitting a sick note (AU).
• Ignoring work instructions
  • Not following the work instructions of the partner company or Zenjob (e.g., failure to return safety equipment).
• Not complying with shift times
  • Arriving late for your shift due to your own fault or failing to provide proof of an unavoidable delay, as well as leaving the workplace early without prior consultation.
• Failure to meet job requirements
  • Not following the dress code, providing false information about your previous experience, missing equipment, and failure to submit required documents (e.g., a certificate of good conduct).
• Not complying with break times
  • Taking a shorter break or no break at all, even though it is mandatory 
• Failing to check-in and out
  • Failure to check in and out in the app after the shift.
• Inappropriate behavior
  • Disrespectful or unprofessional behavior towards partner companies or colleagues.

Overview of shift cancellations & consequences

If you have any further questions on this topic, click Submit a Request.