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Zenjob's Code of Conduct - Your responsibilities as a Zenjobber

Updated

When you apply and get booked for a job in our app, you have certain responsibilities to ensure a successful collaboration. If you do not follow these rules, you will face consequences that could limit or prevent your usage of our app.

 

What we expect from you as a Zenjobber:

1. Show up for your booked shifts.

  • Your booked shift is binding – if you have been booked for a shift, you must show up.
  • Sign your employment contract before your shift starts – ideally right after getting booked.
  • If you are sick, cancel your shift according to our rules:
    • Call in sick before the start of your shift.
    • Have a doctor certify your inability to work on the same day.
    • Upload your sick note (AU) from day 1. The latest on the second day after your cancellation.

2. Be punctual.

  • Arrive at the workplace at least 15 minutes before the start of your shift.
  • If you are running late, inform us immediately via the Help Center or chat.

3. Follow the requirements in the job description.

  • Adhere to the dress code and bring the required safety equipment.
  • If prior experience is required, your provided information must be truthful.

4. Be professional at work.

  • Be friendly, reliable, and respectful.
  • Follow the work instructions of the partner company.
  • Use your mobile phone only during breaks.

5. Adhere to the shift times.

  • Use check-in & check-out to submit your working hours.
  • Follow the break regulations.

6. Respond promptly to inquiries.

  • If Zenjob contacts you, provide the requested information as soon as possible.

 

Consequences of misconduct:

Unexcused absences, refusal to work, submission of a forged document or serious misconduct

Shift cancellations without a valid sick note (AU)

  • Any shift cancellation without a valid sick note will result in consequences and may lead to the deactivation of your account.

Working without an employment contract

  • If you start a shift without a signed employment contract, you may receive two strikes.

Failure to meet job requirements

  • If you start a job without meeting the required conditions (e.g., incorrect clothing or missing equipment), the partner company may send you home without pay.
    Additionally, you will receive a strike.
  • Learn more: Overview of Misconduct and Consequences at Zenjob

If you have any further questions on this topic, click Submit a Request.

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