About The Job FAQ

Here you will find all the important information about your job:

You can't sign your job contract? 

• You still have to go to your job and can sign your contract at a later date. Let us know via chat or the Submit a request-Button so that we can check your case as quickly as possible. You can find more information here.
• If your mobile number has changed, please update it yourself in your Zenjob app: Profile → Edit personal details → Mobile number and renew your digital signature 

Your application has not yet been confirmed? 

• In this case, you will have to wait until you receive an offer from us and can confirm your availability. You are only booked once you have received a booking confirmation.
• You are only allowed to go to a job if you have received your booking confirmation in the app and the contract by email!
• You can withdraw your application in the app at any time without consequences as long as the job is listed under My Jobs → Applied.
• The same applies if you have applied for a job with a waiting list. 

You have received a job offer at short notice?

• You choose whether to accept last-minute offers. If you confirm but anticipate arriving late, please still attend the shift and let us know via chat or by clicking on Submit a request.
• Check in at the time of your arrival at the job location.

Your shift is no longer displayed in the app?

• If the shift is not displayed in your app under My jobs → Booked, then either your application has been rejected or your shift has been canceled.
• In this case, please don't go to the job! Check your emails or your spam folder to see if you have received any information about the cancellation.

Your mobile phone is broken & you have a job tomorrow?

There are two options: 

1. If you can, log into the Zenjob app on another device. You can view all job-relevant information there.
2. If you are unable to log in on another mobile phone, let us know via chat or the Submit a request button that you are unable to start your shift. It is important that you inform us in written form before the start of your shift.

You are at the location, but there is no contact person on site? 

• Please check whether you are at the right location. You can find the exact address of your work location in your app under My jobs → Booked. Click on your current shift to see the address.
• Check the job description for the contact person's phone number or contact the location via the Zenjob chat and ask for support.
• If you cannot reach the contact person, either by chat or by phone, and you have already waited more than 30 minutes on site, please contact us via chat or the Submit a request button and provide us with all the necessary information. We will get back to you as soon as possible.

You can't find the location? 

• Please check whether you are at the right location. You can find the exact address of your work location in your app under My Jobs → Booked. Click on your current shift there to see the address stored.
• Check the job description for the contact person's phone number or contact the location via the Zenjob chat and ask for support.
• If you cannot reach the contact person, either by chat or by phone, and you have already waited more than 30 minutes on site, please contact us via chat or the Submit a request button and provide us with all the necessary information. We will get back to you as soon as possible.

Your shift ended earlier than planned? 

• Contact us via chat or the Submit a request button and let us know your working hours and the reason for the earlier end of your shift. Please check out in the app at the time you leave the job location. We will get back to you as soon as possible.

You are you late for your shift? 

• Inform us via chat or the Submit a request button about the length & reason for your delay. Check in in the app at the time you arrive at the job location. You can find more information here: I'm late for my job. What should I do?
• In addition, you can inform the company about your delay via the Zenjob chat.

You can't take your shift? 

• Cancel your shift as soon as possible. If you have to cancel your shift due to illness, please read the following Help Center article: I'm sick. What should I do?
• If you have technical problems with the job cancelation in the app, please let us know via chat or the Submit a request button.
• It is important that you inform us in written form before the start of your shift!

Have you had an accident at work or on the way to work?

• We are sorry about the situation you are currently in!
• Please inform us about your accident via chat. You will be given the first important information there. We will get back to you as soon as possible.

If you have any further questions on this topic, click Submit a Request.