For what can you get how many strikes?

A reliable, professional and smooth operation with our customers for us is crucial, which is why we have further developed our strike system, which forms the basis for documenting and dealing with any misconduct. At the same time we want to be as fair as possible to our talents, especially those starting out new with us.

In general one can receive a maximum of three strikes for misconduct at Zenjob. After this your profile will be permanently deactivated and you will not be able to book any further shifts.

List of rule violations

Definition of rule violations:

• Severe misconduct 
  • Serious violations, such as consuming alcohol or drugs before or during your shift. Harassment, discrimination, or grossly disrespectful behavior toward colleagues or Zenjob.
• Fraud, theft
  • Payback/recycling fraud (unauthorized use of customer discounts) or theft of goods or money including intentionally created cash register discrepancy
• Unauthorized profile creation
  • Creating multiple profiles on Zenjob to bypass restrictions or increase job opportunities.
• No-Show
  • Not showing up for your shift without prior cancellation.
• Shift cancellation after start
  • Failing to cancel your shift before it starts. 
• Working time fraud
  • Checking in and out in the app without having worked.
• Identity fraud
  • Sending someone else to a shift you have been booked for. 
• Submitting a forged document 
  • Submitting a falsified document of any kind, e.g. sick note (AU), German certificate, certificate of enrolment etc.
• Submitting an invalid sick note (AU)
  • Submission of a false, outdated or invalid sick note
• Shift cancellation under 24h without a sick note (AU)
  • Cancelling your shift under 24 hours before the start without submitting a sick note (AU).
• Working without an employment contract
  • Working without having signed your work contract before the start of the shift or being booked for a shift through Zenjob.
• Proven cash register discrepancy
  • Cash shortages that can be clearly attributed to you.
• Shift cancellation over 24h without a sick note (AU)
  • Cancelling your shift over 24 hours before the start without submitting a sick note (AU).
• Ignoring work instructions
  • Not following the work instructions of the partner company or Zenjob (e.g., failure to return safety equipment).
• Not complying with shift times
  • Arriving late for your shift due to your own fault or failing to provide proof of an unavoidable delay, as well as leaving the workplace early without prior consultation.
• Failure to meet job requirements
  • Not following the dress code, providing false information about your previous experience, missing equipment, and failure to submit required documents (e.g., a certificate of good conduct).
• Not complying with break times
  • Taking a shorter break or no break at all, even though it is mandatory 
• Failing to check-in and out
  • Failure to check in and out in the app after the shift.
• Inappropriate behavior
  • Disrespectful or unprofessional behavior towards partner companies or colleagues.

If you have any further questions on this topic, click Submit a Request.