Do you have a question about your shift, your profile, or your payout? We are here for you! Here is how you can get help quickly.
In the Zenjob App
The easiest and fastest way leads through your Zenjob App. You can get support via our in-app chatbot:
Open your Zenjob App and tap Profile at the bottom.
Select Help & Support.
Tap Get support to start the chat.
Submit a request & manage existing tickets
If your issue requires a detailed review, you can easily send a request (ticket) to our support team or check your existing requests.
How to find your requests:
Navigate in the Zenjob App to: Profile → Help & Support → Help Center → My tickets.
Here you can see all your previous requests and their current status.
Important: If a ticket status says Pending, we need a response from you. The status On-hold means we are already processing your request and kindly ask for your patience.
How to create a new ticket:
In the My tickets section, tap the small plus symbol (+) in the top right corner to write a new request.
Tip: Before creating a ticket, feel free to search the Help Center for your topic. You can find answers directly for many topics such as salary, shift cancellations, or certificates of enrolment (Immatrikulationsbescheinigung). You can create a ticket right there and then if your question remains unanswered.
Important notes about our support
To ensure we can process your requests safely, securely, and quickly, please keep the following in mind:
No phone support: We do not offer telephone customer service.
No on-site support: We do not offer customer service in our office.
Please always use the in-app chat or create a ticket via the Help Center. This ensures your message reaches the right team immediately!
Check out these important articles:
Introduction to your first job
About The Job FAQ
I'm late for my job. What should I do?
What happens if the company sends me home early?
If you have any further questions on this topic, click Submit a Request.