If you’ve accepted ajob with fixed shifts over several weeks at Zenjob, specific rules apply. These rules are binding and ensure a fair and reliable process for everyone involved.
1. Attend all scheduled shifts
You are required to attend all booked shifts — no exceptions.
2. Cancelling a shift without a sick note
If you cancel without submitting a sick note (AU), the following fees apply:
- €25 fee for cancellations made more than 48 hours in advance
- €50 fee for cancellations made less than 48 hours in advance
This fee will be deducted from your remaining wages.
We will withdraw your commitment in the following cases:
- From your 3rd cancellation without a sick note (AU)
- From your 3rd short-notice cancellation (with or without a sick note)
- From your 4th late arrival
A no-show or cancellation after shift-start can lead to the deactivation of your account.
3. Cancelling due to illness
- We only accept medical cancellations after an in-person consultation. Your sick note (AU) must be uploaded in the app on the same day as your first missed shift.
- Inform us as soon as your symptoms start — don’t wait until the last minute.
4. Punctuality and preparation
Be at the shift location at least 15 minutes before the official start time to ensure you’re ready to begin on time.
5. Committing to your weekly availability
- Every Wednesday by 23:59, you must confirm your availability for the upcoming week.
- From Thursday on, your weekly schedule is binding and must match the availability you agreed on in advance (days, times and total hours).
6. Additional requirements
- Follow the dress code and bring all required equipment to your shift.
- Maintain proper hygiene and wear clean clothes.
- Stay proactive: ask for tasks if there’s nothing to do. Phone use is only allowed if explicitly permitted.
- Check in and out correctly in the app.
- Sign your work contract before the shift begins — this is legally required.
- If you have issues signing, read this article: I can't sign my contract. Can I still start my shift?
If you violate any of these rules, you’ll be excluded from the current commitment and will no longer be considered for future temporary part-time jobs.